Barbara Pachter: WAC them!

Barbara Pachter is a speaker and a business communications consultant. Her forte lies in showing people how to deal with difficult and negative conversations in a manner where you resolve the conflict without loss of face or territory. Her popular ''WAC'em'' technique involves in-depth strategies to handle sticky situations in social interaction by staying with assertive behavior but not allowing it to develop into visible aggression. So, Barbara Pachter is an authority on conflict resolution or avoidance in precarious positions of social interaction, where a misstep can lead to open adversity.

Barbara Pachter's WAC technique is an acronym for What: What's really bothering you? Ask: What do you want the other person to do or change? And Check-in: Find out what the other person thinks about hanging his behavior. Barbara Pachter is credited with holding close to 1500 skill-building seminars across the country. Her client's list reads like the Who's Who and includes companies and organizations like the NASA, Merck&Co., IBM, Arthure Andersen, Pfizer, Inc. etcetera.

Barbara Pachter is also an adjunct professor at the Rutgers University and the author of When the Little Things Count ...And They Always Count. One of her most popular books is the Power of Positive Confrontation, which was co-authored by Susan Magee, an award-winning writer.



Barbara Pachter is well-known for her favorite pitch, ''The next time someone treats you badly, don't start yelling or vow to get revenge. But don't quietly walk away either. Instead just WAC them.'' Barbara Pachter holds the conviction that politeness and power can go hand in hand, and traditional business etiquette, a decent concern for others, and assertive but non-aggressive behavior are the keys to deal with unpleasant people and unpleasant social interactions.

Barbara Pachter has been featured in many leading publications including Chicago Tribune, Washington Post, Cosmopolitan Reader's Digest, The New York Times, Time Magazine and others. Barbara Pachter focuses on the following areas of expertise in her coaching sessions:

• Business Etiquette
• Assertive Communication Skills
• Presentation Skills
• Conflict Management
• Communication Skills
• International Etiquette
• Women in the Workplace

Barbara Pachter has a Bachelor's as well as Master's Degree from the University of Michigan, and she did her post graduate studies in the Middle East and Temple University. She also holds the Certificate in International Business from the American Graduate School of International Management. Barbara Patcher is credited with developing and streamlining communications and management programs at three Fortune 500 companies while employed by them.

Known to have conducted one of the first women's seminars in Kuwait, Barbara Pachter possesses a matured personality that influences others to become more positive. A well-known author, she has also served as adjunct faculty for Temple University, and Pennsylvania State University. Her most famous books have already been mentioned, and her latest book is New Rules @ Work: 79 Tips, Tools, and Techniques to Get Ahead and Stay Ahead.