Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Jersey City, NJ
View more jobs in New Jersey

Job Details

EAP Counselor 2 - Remote US

Company name
Humana Inc.

Location
Jersey City, NJ, United States

Employment Type
Full-Time

Industry
Healthcare, Counseling, Bilingual

Posted on
Jun 29, 2021

Apply for this job






Profile

Description

Humana is looking for an experienced Counselor that truly enjoys helping those in need within a call center environment. Our Counselor's provide ongoing and crisis intervention counseling focused on the emotional, social, vocational, educational, health-related, developmental, and organizational concerns that impact daily lives of Humana members. The team of EAP professionals working from their homes throughout the country handle over 300 calls a day providing an extremely positive impact on our members' lives.

Responsibilities

The EAP Counselor 2 addresses a wide range of issues including problems in daily living, psychiatric crisis, and critical incidents.

In addition:

Handling inbound assess and referral calls as well as outbound calls that require expertise and knowledge of general mental health, risk assessment and substance misuse assessment.

Ability to assess and develop effective short-term interventions for high risk situations (suicidality, severe substance abuse, psychiatric decompensation, etc.).

Grief counseling, workplace problems, and management consultation.

Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.

Required Qualifications

Master's level degree in Social Work, Psychology, Counseling or other applicable field.

Applicable State licensure in field of study, licensed for independent clinical practice (LPC, LCSW, etc.).

3 years or more of work experience in applicable field.

Experience with multi-function phone systems.

Strong ability and experience with live-entry documentation/charting and multi-tasking.

Excellent verbal, communication, interpersonal skills.

Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.

Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test.

Preferred Qualifications

Certified Employee Assistance Professional (CEAP).

At least 6 months experience working within a call center environment.

Knowledge of community health and social service agencies and additional community resources.

Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish.

Additional Information:

Typical Work Schedule: Monday to Friday; 8hour shift between 7am - 7pm EST with a rotating evening shift up to 12:00am.

The following policy applies ONLY to associates working in the state of Arizona: Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com

Similar Jobs:
Job Code 79961 Jobs Rated 18th Job Description \rJob Description \r Evaluates and treats patients with disabilities, injuries, and/or diseases using physical, chemical and mechanical means in accordance with the written and signed...
Social Worker
Location : Queens, NY
22202 Hempstead AveSuite 170,Queens,New York,11429,United States of America Be different. Do what you love. Use your natural gift of education and persuasion to help patients and their families cope with the effects of kidne...
CLE Continuing Legal Education Coordinator
Location : New York City, NY
Top AM Law Firm - A Best Employer Location New York, NY - Midtown Manhattan Compensation Base salary of $75,000 , and generous bonus, Paid OT; Generous Paid Time Off; 401K; Life and AD&D Insurance; Travel Reimbursement; Health Be...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CounselingCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CounselingCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 CounselingCrossing - All rights reserved. 21 192