Canada: Academic Advisor

Profile

Canada: Academic Advisor
Category:
Canadian Positions
Subscribe:
Department:
Canadian Operations
Locations:
Vancouver, British Columbia
Posted:
Feb 16, 2023
Closes:
Open Until Filled
Type:
Full-time
Position ID:
159217
Share
About **MEMBERS ONLY**SIGN UP NOW***.:
**MEMBERS ONLY**SIGN UP NOW***. (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average according to data from the Chronicle of Higher Education.
CityU has over 20 locations in the Northwest and worldwide. Many of our degree, certificate and endorsement programs are offered online, in-person, mixed-mode, and performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU offers programs in Canada, China, the Czech Republic, Mexico, Slovakia, Switzerland, and Vietnam.
Job Description:
**MEMBERS ONLY**SIGN UP NOW***. in Canada is looking for a qualified Academic Advisor to join its Advising team and support our Master of Counselling Program.
Job Summary:
The role of the Academic Advisor is to support students from the time they are admitted into an academic program through graduation and beyond. Specific areas of advising include course scheduling, financial aid, immigration and international student issues, academic support, and accessing student and alumni resources. Academic Advisors play a vital role in student retention by providing excellent customer service focused on enhancing the student's overall experience at CityU in Canada.
Essential Duties and Responsibilities:
1. Advising and Retention of New Students
Assist newly enrolled students register for their courses with continued registration, program planning, and scheduling, following outlined University policies and procedures for all student paperwork processing.
Counsel incoming international students on academic, immigration, cultural, and social issues and conducts international student orientation.
Counsel incoming students on Canadian financial aid options available through provincial/federal programs, private lending options, external scholarships, and CityU resources.
2. Retention and Support of Continuing Students
Maintain regular contact with all current students to learn their concerns and desires utilizing any combination of telephone, email, social media, and in-person appointments.
Advise and counsel students, in coordination with the Academic department, at the location where they attend classes or online, towards the successful completion of their established academic objectives. Counsel continuing international students on academic, immigration, cultural, and social issues and conduct international student workshops on topics specific to their needs. Maintain files on all international students to ensure compliance with Canadian immigration regulations.
Provide advice and access to career development resources for students completing their programs who are seeking employment opportunities
Provide ongoing counsel on financial aid options and resources available to assist students to meet the financial obligations of their program.
Act as a liaison for the student to other University departments to resolve student issues. Effectively addresses student concerns to ensure that all students are aware of their options and financial/academic obligations to their program of choice.
Regularly report student concerns to appropriate University departments or personnel.
Document all activities in CRM On Demand and/or PeopleSoft as appropriate. Maintains up-to-date record keeping for all assigned students and utilizes specifics to communicate with students proactively.
Supports business office activities such as cashiering, banking, and payment plan administration as assigned and as appropriate.
3. Professional Requirements
Maintains full knowledge of City University in Canada's curricula so that program recommendations can be made to students that will align with each student's needs and aspirations.
Maintains knowledge of effective student retention strategies, university academic programs, admissions policies, and procedures, including student policies related to Students' Rights and Responsibilities, FERPA, and FOIPOP.
Maintains knowledge of current Canadian student immigration regulations.
Fully understands City University's student financing sources, rules, and requirements so that eligibility requirements can be conveyed to students.
Maintains knowledge of current Provincial student financial aid regulations, rules, and policies.
Maintains contact and engagement with current students and alumni, and generates new student referrals.
Requirements:
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Bachelor's degree or equivalent combination of education and experience.
Minimum of two years of enrollment, student services, or counseling experience, preferably in a college or university setting.
Must demonstrate a high level of customer service; attention to detail; and organizational, problem-solving, and follow-through ability.
Ability to maintain discretion and confidentiality.
Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task, and adjust to changing workloads and deadlines.
Demonstrated experience working with people of diverse racial, ethnic, and socioeconomic backgrounds.
Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to write routine reports and correspondence.
Ability to present information effectively to small or large groups and respond to questions from diverse groups of students, staff, faculty, community organizations, and the general public.
Proficient with essential MS Office tools.
Experience working in a PeopleSoft environment is preferred. Working knowledge of databases to enter, track and maintain student information.
Additional Information:
Physical Demands:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, and perform repetitive motions of the hand and wrists.
The employee is occasionally required to stand, walk, grasp, handle, feel, and reach.
The employee must frequently lift and/or carry up to 10 pounds, and occasionally lift, carry, push, or pull up to 20 pounds.
Vision requirements include close vision.
Working Conditions:
The working conditions described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work is generally performed indoors in a typical office setting.
Attendance at occasional evening and/or weekend meetings may be required.
Daily/weekly schedules will depend on department coverage and event participation requirements.
Salary information:
$50,000 -- $53,000/year DOE
Benefits information:
We offer a comprehensive benefits package including paid holidays and paid time off; supplemental medical, dental, vision, and drug coverage; retirement savings plans with employer matching; tuition benefits; and other workplace perks such as flexible work schedules.
Application Instructions:
**MEMBERS ONLY**SIGN UP NOW***. accepts applications through this online process only. For consideration, please submit a complete application packet. A complete application is one that includes:
Completed Electronic Application Form
Cover letter
Resume
Once you have created a profile, please remember to record your password. If you use the 'Help Desk' feature, responses will be sent to your Interview Exchange account. Candidates with qualifications and experience most aligned with current needs will be contacted by a hiring manager. Once the position is filled, you will see a status update in your account profile.
If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email ****.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities, and members of visible minorities.

Company info

Sign Up Now - CounselingCrossing.com